Frequently Asked Questions

Here you can find the answers to our frequently asked questions about payments. Do you have another question? Please contact us by filling in the contact form.

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Do you have any questions regarding our services? Please contact us by filling in the contact form below or call +31(0)85 303 3717

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ConnectMedia power various websites on the internet, and the charge on your card likely relates to purchased services from of one of these sites. The payment might be connected to a chat-platform where you buy Credits and Creditpacks in order to send messages and flirts. Please contact us if you would like to have further details on the website you joined. Note that you will have received a welcome email (including your username and password) when you joined the website.
The payment is probably connected to a chat-site where you buy credits in order to send messages and flirts. If you do not recognise that payment, then please send us an email with as many as possible information from the payment (esp. the numbers mentioned in the payment description).
If you do not recognise your payment or have another question regarding your payment, please contact us by filling in the contact form above or call us at call +31(0)85 303 3717
If you do not recognise a transaction in your account or have another question regarding your transactions, please contact us by filling in the contact form above or call us at call +31(0)85 303 3717
A refund of (partly) used creditpacks is not possible. The refund of used creditpacks depends on the local law situation. For more questions please send us an email.
Every requested refund will lead to a thorough investigation. The claim will be checked by us and the payment provider/banks. That process can take a couple of weeks.
No, every payment is a single payment you actively need to verify. There is no automatic billing or any kind of subscription.
Chargebacks are always carefully investigated by us and the bank/payment providers. Please be aware that claiming fraud or charging back a legitimate purchase is an illegal practice punishable by the local law. Your account will also be blacklisted which can have negative influence on future online purchases. Before charging back money always contact us first.
If you are unsure as to which website your charge is related, we can find out for you. Please contact our us and include the following information: Your name and your email address
We take your security seriously. All payment transactions are logged in detail, including the time and place. If you feel your card was used fraudulently please contact us immediately and we will forward these details to the relevant authorities for investigation
If you didn't find an answer to your question, or you haven't been able to find the information you were looking for about a charge, please contact us by filling in the contact form above
Click on ‘Credits’ and choose the desired CreditPack. Then choose your preferred payment method and click on ‘Checkout’. Follow the payment instructions on the screen.
We offer the following payment methods for buying credits:
  • Creditcard
  • Paysafecard
  • Bank transfer
  • Payment by telephone
You can go through the following steps for payment via Paysafecard:
  1. Register on the relevant website
  2. Choose the CreditPack you want
  3. Click on 'Continue to payment method'
  4. Click on PaySafeCard and then on 'Checkout'
  5. Enter the 16-digit code of the PaySafeCard
  6. Check the box of the 'General Terms and Conditions'
  7. Click on 'Pay'
The credits are automatically added to your account.
Your iDeal payment is processed immediately, after which the credits are automatically added to your account. If this is not yet the case after 45 minutes, please send an e-mail to: info@connectmedia.nl
Your Creditcard payment is processed immediately, after which the credits are automatically added to your account. If after 45 minutes the credits are still not added to your account, please contact us by filling in the contact form above.
It can take up to 3 business days for your Bank transfer payment to be processed and for the credits to be added to your account. If after 4 working days the credits are still not added to your account, please contact us by filling in the contact form above
Your Paysafecard payment is processed immediately, after which the credits are automatically added to your account. If after 45 minutes the credits are still not added to your account, please contact us by filling in the contact form above

A Note on Chargebacks and Fraudulent Transactions:

Please be aware that all chargebacks are thoroughly investigated and may result in you being added to a blacklist with our processor. This will complicate future online purchases. Denying a purchase that you have made is a criminal offence and an investigation, leading to heavy fines or other legal action, could be made against you. False claims of fraud can also have a direct effect on your credit rating. If you have any questions or concerns, please contact us to clarify any matters.

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